Privacy Policy
+ What information do you collect?
As part of the buying and selling process, we collect personal information such as your name, address, Date of Birth, and email address. In addition, we also automatically receive your computer's Internet protocol (IP) address, in-order to verify customer location, browser and operating system enabling us to better serve our customers.
+ How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
+ How do I withdraw my consent?
Removal of consent for personal information used for marketing purposes can be removed by using the links at the bottom of the emails. For the removal of consent for all other information, just contact us at admin@souqelsudan.com.
+ Do you disclose my personal information?
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.
+ Do you have any third-party services that collect my information?
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. For example, we use a third-party age verification provider (Age Checker) to verify that all customers are at least 21 years of age. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers. In-particular, remember that certain providers may have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.
When you click on links at our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Big Commerce: Our store uses Big Commerce Platform to help us learn about who visits our site and what pages are being visited.
+ Is my personal information secure?
To protect your personal information, we take reasonable precautions and follow the industry’s best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
Credit Card information provided is not stored anywhere on our servers. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry standards.
+ Do you use cookies to collect personal information?
We use “cookies” to help us provide a better user experience by measuring which website areas are of greatest interest. We may also use cookies when you register for further information. In this situation, a cookie will store useful information that enables our website to remember you when you return. You may choose to disable cookies using the tools in your browser. However, by doing so you may not be able to take advantage of all the functions of our website.
+ Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you have any questions regarding this policy, please reach out to customer service by email at admin@souqelsudan.com or by contacting us by phone at 1-214-306-5222.
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